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Average Customer Review: 5 of 5 Total Reviews: 25
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  0 of 0 people found the following review helpful:
 
Monte Carlo Ceiling Fan 60" Maverick February 14, 2019
Reviewer: Anonymous Person from PA United States  
We purchase two of the Monte Carlo Ceiling Fans, 60" Maverick. The fans arrived quickly & without shipping issues, but we had to depend on live chat to find out the status of the order.  When we pulled the first fan out of the box, it was clear that someone used a light brown "paint" to fix about a 1 inch blemish on one of the blades.  It was a completely different color than the actual fan itself.  I was so disappointed to see such a lack of care of quality for such an expensive fan.  We made the decision to hang the fan anyway because we were working on a deadline with no time to find something else and knew that since they were being hung in a room with very high ceilings, the blemish wouldn't be a major issue.  

The fans are very light weight and not the type of  material I was expecting.  They are very nice looking, but the higher price does not match the overall quality of the fan.  I was expecting much higher quality for the larger investment made for this product.

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  0 of 0 people found the following review helpful:
 
excellent customer service and pricing December 18, 2018
Reviewer: Angela from Newport Coastal CA  
I cannot praise LightTrends.com, especially Emerson enough. I bought 3 chandeliers in May 2018, but I didn’t open those boxes until Oct at the end of my house remolding. I found a couple of missing parts and I broke one part myself. As we understand that the time frame for reporting the problems passed a few months ago, but Emerson fought with the manufacturer on my behalf hard. He got all of the replacements free of charge for me, including the one that I broke. On top of it, he paid for the shipping himself.
Emerson worked very hard. He was always prompt and professional whenever I contacted him, from the very beginning when I was shopping, when I reported him my problems and until my problems were solved. He cares for his customers.
Did I mention his pricing was great? Yes, you can count on his offers. The pricing offered by LightTrends is more than reasonable.
Is there any better customer service that we could ever ask for? I am happy to recommend this company to everybody.

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  0 of 0 people found the following review helpful:
 
sconces October 21, 2018
Reviewer: Anonymous Person from Stratford, CT  
Lighttrends is the source of our beautiful living room wall sconces.  Reasonably priced and elegant, they have held up well through home renovations and were delivered promptly.  Customer service was excellent!

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  0 of 0 people found the following review helpful:
 
Your Excellent Service March 26, 2016
Reviewer: M.E. from Myrtle Beach, South Carolina  
For months I had studied Visual Comfort lighting before choosing a Thomas O Brien Erika three-tier chandelier for our new home. Your price was the best, and your customer service was excellent. I especially appreciate how well you packed the fixture, because yesterday, as we transported the box to the new house, a strong wind flipped it out of the truck during rush hour and a car behind us hit the box. The box tumbled onto the shoulder of our area's busiest highway. Upon reaching our new home, we opened the box only to discover the Erika was completely intact and perfect! Amazing! Please thank your shipping department for their good work. This chandelier is elegant and ideal for the foyer, and I highly recommend Light Trends for the quality and price. Thank you!

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  2 of 2 people found the following review helpful:
 
Very Satified. November 12, 2015
Reviewer: Melinda C. from Harwich, MA  
I feel the difference with lighttrends compared to other sites is that these people really know the products. I have found I a get the right answers here. I have purchase Visual Comfort and Hudson Valley products from them and they seem to know these products inside and out. Every technical question was answered correct—now that I have received the products and I understand they were right on with the answers to my questions.

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