How do I return an item?
Return Policy
Damaged / Defective Merchandise
If an item shows up damaged you must notify us within 72 hours (3 days) of receipt of your shipment. You can contact us by email ec@lighttrends.com or by phone 203-655-4472 x-206 or by fax 203-655-4476.
Replacement parts will be sent when possible or you will receive a return authorization number from us. You cannot return the item without this number.
Merchandise Return
Due to the heavily discounted prices many items are special order and NOT RETURNABLE--please inquire.
No returns after 30 days.
Return request MUST be requested within 7 days of receipt. Freight Damage Claims must be made within 72 hours.
Items that are not returnable include some high-end ceiling fans, all crystal chandeliers, Koch + Lowy Lamps, Robert Abbey Lighting, some over size chandeliers�please inquire.
Returnable items are subject to a restock fee of 25% to 50% plus the original actual shipping cost (even if free shipping was indicated) and return shipping. Cost of Shipping: You are responsible for the return shipping cost and the original shipping cost (even if free shipping as indicated.) Only the cost of the item will be refunded less the restocking fee.
Visual Comfort 30% Restocking Fee
Hudson Valley 40% Restocking Fee
Currey & Company 35% Restocking Fee.
JV Import 35% Restocking Fee.
Made to order fixtures are not returnable including Genie House, Brass Traditions and Fourteeth Colony.
Please note large fixtures are very expensive to ship and you will be responsible for all shipping charges.
When you contact us please describe the reason for the return.
You will receive a return authorization number from us which depending upon the manufacturer can take up to 10 days. You cannot return the item without this number.
You must ship the item back in the original packaging and box that is was sent to you in and it must be insured. You are responsible for the item being returned to be in new resalable condition.
Items must never have been installed. If there are any signs of installation no credit will be given and items will not be returned.
You can contact us by email ec@lighttrends.com or by phone 203-655-4472 x206 or by fax 203-655-4476.
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