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Additional Support
How do I contact you?

Please Note: In order to provide the lowest prices we offer email and live chat as our primary customer service contact.

Sometimes you may get voice mail because we don't use a call center service. Your calls are answered by a small team of highly qualified lighting professionals. Leave a message if get voice mail we will get back to as soon as possible. Call volume is very high on Mondays.

Phone: (800) 284-6097

Phone Hours Monday - Friday 9:00am - 4:30pm US Eastern Time Zone

Fax: (800) 361-9122

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Contact us now via with Live Chat

Via Live Chat We can assist you with pre-purchase questions, order status, support and returns.

Sales &
Pre-purchase questions:
Same day response by email. Emails are picked up on nights and weekends.

Order Status or Support
with a current or past order Include your order number.

Damaged or Defective

Important to review our return policy CLICK HERE

Write to us at:
Fashion Light Center LLC
168 West Putnam Avenue
Greenwich, CT 06830

Archie Russell Jr., President of Fashion Light Center LLC

Emerson Cooke, Director of

Elaine Russell Cooke, Creative Director, Strategic Marketing Development, Buyer


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